My PR Manager Support: How to Get Help With Any Tool
Table of Contents
- Key takeaways
- What does My PR Manager support cover?
- How to get help from My PR Manager
- 1. Check the help guide first
- 2. Read the product guide for your tool
- 3. Ask the community forum
- 4. Create a support ticket
- 5. Follow up in the same ticket
- What to include in a support ticket
- Common questions we can help with
- Who can use My PR Manager support?
- Frequently asked questions
- How do I contact My PR Manager support?
- Where can I find setup instructions for a tool?
- How do I report a bug?
- Can I suggest a new feature?
- Why is my report showing no data?
- Do I need an account to get help?
- Get the help you need
Whether you're setting up your first project, connecting Google Analytics, or something in a report doesn't look right, you shouldn't be left guessing. The My PR Manager team offers three ways to get help: an online help guide with step-by-step documentation, a support ticket system for direct answers from our team, and a community forum where users share tips and ideas. This page explains which one to use, how to get a fast and useful answer, and what to include when you contact us.
Key takeaways
- Start with the help guide for setup steps and how-to tutorials for every tool.
- Create a support ticket for technical problems, account questions or bugs, and get answers directly from the My PR Manager team.
- Use the community forum to discuss tools, share your experience and suggest enhancements.
- Include the tool name, your project, the page URL, the steps you took and a screenshot to get a faster answer.
- Our product guides on the blog walk through each tool in detail and answer the most common questions.
What does My PR Manager support cover?
My PR Manager brings SEO, analytics, social media, local listings and content tools together in one dashboard. Support covers everything you need to use those tools well:
- Setup help, such as creating a project and connecting Google Analytics or Google Search Console
- How-to questions about any tool, report or setting
- Bug reports when something isn't working as expected
- Account and plan questions, such as which features your plan includes
- Feedback and feature ideas for ongoing enhancements
How to get help from My PR Manager
1. Check the help guide first
The My PR Manager help guide has documentation and tutorials on how to set up and use each tool and its features. For most "how do I…?" questions, it's the quickest route to an answer, any time of day.
2. Read the product guide for your tool
Our blog has a detailed product guide for each tool, covering how it works, what to do first and answers to frequently asked questions. For example, see the guides to Site Auditor, Page Rank Auditor and Page URL Indexer.
3. Ask the community forum
The community forum is a place to discuss My PR Manager tools, features and ongoing enhancements. Share your experience, learn tips and tricks from other members and the My PR Manager team, and suggest improvements.
4. Create a support ticket
If you need a direct answer, found a bug, or the guides didn't solve your problem, create a support ticket. Tickets go to the My PR Manager team, who can look into your account and project and reply with a specific answer. You can also reach us through our contact page.
5. Follow up in the same ticket
Keep replies about the same issue in the same ticket. That way the full history stays together, and nobody has to ask you for the same details twice.
| Support option | Best for |
|---|---|
| Help guide | Step-by-step setup instructions and tutorials for every tool, available any time. |
| Product guides on the blog | An in-depth look at how one tool works, what to do first and common questions. |
| Community forum | Tips from other users, sharing your experience and suggesting enhancements. |
| Support ticket | Technical problems, bugs, account questions and anything specific to your project. |
| Contact page | General questions for the My PR Manager team, including before you sign up. |
What to include in a support ticket
The more detail you give, the faster the team can help. In most tickets, include:
- The tool or page you were using, for example Keyword Position Checker or Website Analytics.
- Your project name, so the team looks at the right website.
- The page URL or keyword involved, if the question is about a specific page or report.
- What you expected and what happened instead, in a sentence or two each.
- The steps you took before the problem appeared, so it can be reproduced.
- A screenshot of the screen or any error message. It's often the single most useful thing you can send.
Common questions we can help with
- Getting started: creating a new project and finding your way around the dashboard.
- Connecting data: linking Google Analytics 4 and Google Search Console so your reports fill with data.
- Reports that look empty: usually a connection, permission or date-range issue.
- Rankings and audits: understanding positions, scores and what to fix first.
- Local and reviews: setting up business review links and local listing tools.
Who can use My PR Manager support?
- New users setting up their first project who want to get started quickly.
- Marketing teams and agencies managing several websites who need answers specific to a client project.
- Business owners who want to understand their reports without becoming SEO experts.
Frequently asked questions
How do I contact My PR Manager support?
Create a support ticket for technical questions, or use our contact page for general enquiries.
Where can I find setup instructions for a tool?
Check the My PR Manager help guide for step-by-step instructions, or read the product guide for that tool on our blog.
How do I report a bug?
Create a support ticket with the tool name, the steps you took, what happened and a screenshot. The more detail you include, the faster the team can find and fix the problem.
Can I suggest a new feature?
Yes. Share ideas in the community forum, where tools and ongoing enhancements are discussed, or mention it in a support ticket.
Why is my report showing no data?
The most common reason is that Google Analytics or Google Search Console isn't connected to the project yet, or the account used doesn't have access. If it's connected and still empty, create a ticket with the project name and a screenshot.
Do I need an account to get help?
You can read the help guide, product guides and contact page without signing in. For help with your own projects, sign in first so the team can look at the right account.
Get the help you need
Start with the help guide or the product guide for your tool. If you're still stuck, create a support ticket with the details above and the My PR Manager team will help you sort it out. New to My PR Manager? Start your free trial.
Related guides: Site Auditor · Keyword Position Checker · Page URL Indexer · Links Inspector
